Shipping policy

 

SHIPPING POLICY

Thank you for shopping with Bijou Merié! We aim to provide a seamless and pleasant shopping experience for our customers. Please review our shipping policy below:

1. PROCESSING TIME

Orders are typically processed within 1-3 business days (excluding weekends and holidays) after receiving the order confirmation. Custom or personalized orders may require additional processing time.

2. SHIPPING METHODS & CARRIERS

We offer a variety of shipping options, including standard ground shipping, expedited shipping, and express shipping. Carriers used for shipping may include but are not limited to UPS, FedEx, USPS, and DHL.

3. SHIPPING RATES

Shipping rates are calculated based on the weight of the package, the shipping method selected, and the destination address. Free shipping may be available for orders that meet a certain purchase threshold.

4. ESTIMATED DELIVERY TIME

Estimated delivery times will vary depending on the selected shipping method and the destination address. Once the order has been shipped, customers will receive a confirmation email with tracking information.

5. INTERNATIONAL SHIPPING

We currently do not offer international shipping. 

6. ADDRESS ACCURACY

It is the customer’s responsibility to ensure that the shipping address provided is accurate and complete. Bijou Merié will not be responsible for any delays or additional shipping charges due to incorrect or incomplete address information.

7. SHIPPING DELAYS

While we make every effort to ensure timely delivery, Bijou Merié is not responsible for delays caused by weather, natural disasters, carrier delays, or other unforeseen circumstances.

8. LOST OR DAMAGED PACKAGES

In the event that a package is lost or damaged during transit, please contact our customer service team to initiate a claim with the carrier.

9. ORDER TRACKING

Customers can track the status of their order using the tracking information provided in their shipping confirmation email or by logging into their account on our website.

10. RETURNS & EXCHANGES

Please refer to our return policy for information on returning or exchanging items that were shipped from our store.

CONTACT INFORMATION

For any questions or concerns regarding shipping, please contact our customer service team at info@bijoumerie.com.

We appreciate your business and strive to provide exceptional service. If you have any further questions or require assistance, please do not hesitate to reach out to us. Thank you for choosing Bijou Merié!

Sincerely,
Bijou Merié Team